Sesame Counselling Service Newport
Charity Number: 1069655
Last Updated: 11/02/2026
Introduction
Sesame Counselling Service Newport is committed to promoting the safety and wellbeing of all individuals who interact with our organisation, including through our website. As a registered charity operating in Wales, we recognise our safeguarding responsibilities and take appropriate measures to ensure that our online presence does not place anyone at risk.
This Website Safeguarding Policy relates specifically to safeguarding considerations associated with the use of our website and online enquiry forms. It does not replace or duplicate our internal safeguarding procedures relating to counselling sessions or service delivery.
Our Safeguarding Commitment
We are committed to protecting children, young people, and vulnerable adults from harm. Our website is designed to provide clear, accurate information about our services while ensuring that users are not exposed to inappropriate, harmful, or unsafe content.
We aim to ensure that all communication received through our website is handled responsibly and in accordance with legal and safeguarding obligations.
Use of the Website
Our website is intended to provide general information about counselling services and to allow individuals to submit enquiries. The website does not provide emergency support or crisis intervention.
Clear guidance is provided advising users that if they are in immediate danger or require urgent mental health support, they should contact emergency services (999), attend their nearest A&E department, or contact NHS 111 (press 2 in Wales).
Online Enquiries and Safeguarding
All enquiries submitted through our website are reviewed by authorised personnel. If information received through an enquiry form indicates a potential safeguarding concern or risk of serious harm, the matter will be assessed in line with our safeguarding responsibilities and relevant legal obligations.
Where necessary, appropriate action may be taken, which could include seeking advice, signposting to emergency services, or escalating concerns in accordance with safeguarding legislation.
Protection of Children and Young People Online
Our website is accessible to individuals aged 16 and above. If an enquiry is received from someone under 16 years of age, additional safeguarding considerations may apply.
We do not knowingly collect personal information from children under 13 through our website. If such information is identified, it will be handled appropriately and may be deleted where required.
Content Standards
All content published on our website is designed to be appropriate, respectful, and supportive. We do not publish material that promotes harm, discrimination, or unsafe behaviour.
Images used on the website are licensed through Adobe and are selected to reflect professionalism and sensitivity.
Data Security and Safeguarding
Safeguarding includes protecting personal information from misuse. We implement appropriate technical measures, including SSL encryption, secure hosting, restricted administrative access, and firewall protection, to ensure that information submitted through the website is protected from unauthorised access.
Website enquiry data is retained for a limited period and automatically deleted after six months in line with our Privacy Policy.
Social Media and External Links
If our website includes links to social media platforms or external websites, users should be aware that those platforms operate under their own safeguarding and privacy policies. We are not responsible for the safeguarding practices of external websites.
We encourage users to exercise caution when sharing personal information on third-party platforms.
Reporting Safeguarding Concerns
If you have concerns about safeguarding relating to this website or its content, you may contact us using the contact details provided on the website.
If you believe someone is at immediate risk of harm, you should contact emergency services on 999 or follow local safeguarding procedures.
Governance and Oversight
As a registered charity (No. 1069655), safeguarding oversight is the responsibility of the trustees. Trustees ensure that appropriate safeguarding measures are in place and that legal responsibilities under Welsh safeguarding legislation are upheld.
This policy will be reviewed periodically to ensure it remains compliant with current legislation and best practice guidance.