Sesame Counselling Service Newport
Registered Charity Number: 1069655
Last Updated: 11 February 2026
1. Introduction
These Terms and Conditions govern your access to and use of the Sesame Counselling Service Newport website. By accessing or using this website, you confirm that you accept and agree to comply with these Terms.
This website is operated by Sesame Counselling Service Newport, a registered charity operating in Wales. The charity’s trustees have overall responsibility for governance, compliance, safeguarding, and ensuring that the organisation operates in accordance with its charitable objectives and legal obligations.
If you do not agree with these Terms and Conditions, you must not use this website.
2. Charitable Status and Public Benefit
Sesame Counselling Service Newport operates as a registered charity for the benefit of the public. Information provided on this website reflects our charitable objectives and commitment to improving emotional wellbeing within the community.
Nothing on this website constitutes a contractual offer of services. Accessing the website or submitting an enquiry does not guarantee access to counselling services and does not create a therapeutic or contractual relationship.
3. Purpose of This Website
This website exists to:
- Provide general information about our charitable counselling services
- Explain how individuals may make non-urgent enquiries
- Promote awareness of emotional wellbeing support in Newport
The information provided is for general guidance only. It does not constitute medical advice, psychiatric advice, crisis intervention, diagnosis, or treatment.
No therapeutic relationship is created through use of this website.
4. No Emergency or Crisis Service
This website is not monitored continuously and does not provide emergency mental health support.
Users must not rely on this website in situations involving risk of harm, suicidal thoughts, or immediate crisis. In such circumstances, you must immediately contact:
- Emergency Services (999)
- NHS 111 (press 2 in Wales)
- Your nearest Accident & Emergency (A&E) department
By using this website, you acknowledge that it is not designed for emergency communication.
5. Governance and Trustee Oversight
The trustees of Sesame Counselling Service Newport are responsible for ensuring that:
- The website reflects the charity’s objectives
- Legal and regulatory obligations are upheld
- Safeguarding standards are maintained
- Data protection responsibilities are met
- Public communications are accurate and responsible
Trustees exercise reasonable care and skill in overseeing the charity’s digital presence. However, they do not guarantee uninterrupted or error-free website operation.
6. Website Availability and Technical Operation
We aim to ensure that this website remains available and secure. However, access may be temporarily suspended without notice due to maintenance, updates, or technical issues.
We do not accept liability for loss or damage arising from temporary unavailability, technical faults, or cybersecurity incidents beyond our reasonable control.
7. Accuracy and Limitation of Liability
While we take reasonable steps to ensure that information on this website is accurate and up to date, we make no guarantees regarding completeness, accuracy, or reliability.
To the fullest extent permitted by law, Sesame Counselling Service Newport excludes liability for:
- Loss or damage arising from reliance on website content
- Indirect or consequential losses
- Technical errors or omissions
- Website downtime
- Cyber incidents outside our reasonable control
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English and Welsh law.
8. Safeguarding Responsibilities
Safeguarding is a core responsibility of the charity and its trustees.
If information submitted through this website raises safeguarding concerns or risk of serious harm, appropriate action may be taken in line with statutory safeguarding duties and Welsh safeguarding frameworks.
This may include escalation, signposting, or lawful disclosure where necessary to protect individuals.
9. Intellectual Property and Charity Assets
All website content, including text, branding, logos, design, and structure, forms part of the charity’s intellectual property and charitable assets.
Images used on this website are licensed through Adobe and used in accordance with licensing agreements.
Unauthorised reproduction, distribution, or commercial use of website content is prohibited and may constitute infringement of intellectual property rights.
The charity’s name and branding must not be used without prior written permission.
10. Acceptable Use
You agree to use this website lawfully and responsibly.
You must not:
- Use the website in breach of applicable UK law
- Submit false or misleading information
- Attempt unauthorised access to systems or data
- Interfere with website functionality or security
- Introduce malicious code
- Use the website to harass or threaten staff or volunteers
Misuse may result in restricted access and, where necessary, legal action.
11. Data Protection and Confidentiality
Submission of personal information through the website is governed by our Privacy Policy.
We process personal data in accordance with UK GDPR, the Data Protection Act 2018, and ICO guidance. Safeguarding responsibilities may override confidentiality where legally required.
Trustees oversee compliance with data protection obligations.
12. External Links and Third-Party Services
Where this website contains links to external websites, these are provided for convenience only. We do not control or endorse third-party content and are not responsible for their safeguarding, privacy practices, or availability.
13. Donations
Where references are made to donation-based counselling, this does not create an entitlement to services. Donation contributions support the charitable work of Sesame Counselling Service Newport and are administered in line with trustee governance and charity law.
14. Regulatory Compliance
Sesame Counselling Service Newport operates in accordance with:
- Charity Commission requirements
- UK GDPR and Data Protection Act 2018
- Welsh safeguarding legislation
- Equality Act 2010
- Applicable health and safety obligations
Trustees maintain oversight of regulatory compliance.
15. Changes to These Terms
These Terms and Conditions may be updated periodically to reflect changes in legislation, governance requirements, or operational practice.
The most recent version will always be published with the updated date.
16. Governing Law
These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising in connection with this website shall be subject to the exclusive jurisdiction of the courts of England and Wales.