Sesame Counselling Service Newport
Charity Number: 1069655
Last Updated: 11/02/2026
Sesame Counselling Service Newport is committed to protecting your privacy and handling your personal information responsibly. We recognise that counselling services involve the sharing of sensitive personal information, and we take our responsibilities under UK data protection law seriously. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website or contact us regarding counselling services.
Sesame Counselling Service Newport is the Data Controller responsible for your personal information. Our registered address is The Church of Jesus Christ of Latter-Day Saints, Factory Road, Newport, NP20 5FA. You can contact us by telephone on 07450 401688 or by email at sesamecounselling@ymail.com regarding any data protection enquiries.
When you submit an enquiry through our website, we may collect personal information including your full name, email address, telephone number (if provided), age group, preferred contact method, availability, and details relating to your enquiry. As a counselling service, the information you provide may include sensitive personal data concerning your emotional wellbeing or mental health. We only collect information that is necessary to respond to your enquiry and to assess suitability for counselling support.
We process personal data under the lawful bases set out in UK GDPR. This includes consent when you voluntarily submit an enquiry, legitimate interests for the purpose of responding to counselling enquiries, and, where applicable, Article 9(2)(h) relating to the provision of health or social care. We may also process information where there is a legal obligation, including safeguarding responsibilities.
Your personal information is used solely to respond to your enquiry, arrange counselling sessions where appropriate, maintain appropriate records, and meet safeguarding or legal obligations. We do not sell, rent, or use your information for marketing purposes.
Website enquiry form data is securely stored and automatically deleted after six months. If counselling sessions begin, records may be retained for a longer period in line with professional guidance and legal requirements, typically up to seven years after the conclusion of counselling. Retention periods are aligned with ICO guidance and professional counselling standards.
Confidentiality is central to our service. However, confidentiality may be reviewed if there is a serious risk of harm to yourself or others, where there are safeguarding concerns involving a child or vulnerable adult, where disclosure is required by law, or where a court order is issued. We follow Welsh safeguarding procedures and statutory guidance in these circumstances.
We take appropriate technical and organisational measures to protect your information. This includes secure website hosting, SSL encryption, restricted administrative access, secure email transmission via authenticated SMTP services, firewall and security monitoring systems, and controlled access to data by authorised personnel only. Website enquiry data is automatically deleted after six months in accordance with our retention policy.
Our website operates using WordPress and may utilise plugins such as WPForms or Elementor Forms for data collection, WP Mail SMTP for secure email delivery, and security plugins for firewall protection and malware monitoring. These tools are used solely to ensure website functionality and security. We ensure that any third-party services used meet GDPR compliance standards.
This website uses essential cookies required for secure operation and form submission. We do not use advertising or behavioural tracking cookies. If non-essential cookies are introduced in the future, a compliant cookie consent mechanism will be implemented in accordance with the Privacy and Electronic Communications Regulations (PECR).
Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request erasure where applicable, restrict processing, object to processing, and withdraw consent where consent is the lawful basis. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO). Further information can be found at https://ico.org.uk.
In the event of a personal data breach, we will assess the risk promptly and notify the ICO within 72 hours where required. Affected individuals will be informed where there is a high risk to their rights and freedoms, and all breaches will be documented internally.
Where counselling services are provided to individuals aged 16–17, personal data is processed in accordance with UK law and Welsh safeguarding frameworks. Additional safeguarding or parental considerations may apply depending on individual circumstances.
As a registered charity (No. 1069655), Sesame Counselling Service Newport complies with Charity Commission governance requirements, trustee responsibilities, and financial reporting obligations. Trustees oversee compliance with regulatory and safeguarding duties.
Images used on this website are licensed through Adobe and are used in accordance with applicable licensing terms.
This website was created and is maintained by Visionary Media UK. Visionary Media UK does not access or process counselling enquiry data except where necessary for technical maintenance and website security.
We do not intentionally transfer personal data outside the United Kingdom. Where hosting or service providers operate internationally, we ensure that appropriate safeguards are in place.
This Privacy Policy may be updated periodically to reflect changes in legislation, regulatory guidance, or service provision. The most recent version will always be published on this page.